Q: Can I trust Naughty Housekeeper & staff?
A: NH is licensed, bonded, and insured under our parent company. We also conduct thorough background checks on our employees to ensure the security of you. We and our housekeepers greatly value you and take conscientious care of your home and/or office.
Q: Is this a sex, escort, or massage service?
A: Absolutely not! This is a professional cleaning service with a niche only. Your housekeeper is there to clean and entertain you within the agreed parameters outlined in our terms and conditions. We have a strict no touch, no sex policy that must be adhered to, otherwise our services will be terminated immediately without any refund offered and local law enforcement could be contacted at our discretion. We do not tolerate any illegal activities or requests so please behave yourself!
Q: I'm new to this. What should I expect before service begins?
A: Before we schedule a housekeeper for you, three steps will occur:
First, we run a criminal background check on all new customers. Please understanding that we must protect our housekeepers. Sending a lady to a stranger's home or office can be a scary situation so in order to make all parties comfortable, we conduct criminal checks on both new clients and housekeepers alike. To be clear, this is NOT a credit check, we are only looking for specific info that would be cause for concern. Be aware that clients with recent violent crime convictions or any criminal history that is gender-based or sexual in nature will be declined for the safety of our staff. We do charge a one time $15 dollar screening fee, this fee is per person, not per home or office. This fee must be paid in advanced before our screening and scheduling process is activated. A vast majority our clients pass this easily, and of course the results are always confidential.
Secondly, a representative will contact you to specifically assess your needs, including the services requested, scheduling, physical attribute requirements or requests you have for your housekeeper, and at this time, will answer any questions you may have. This is called a home assessment.
Third, payment for your appointment must be received before scheduling is finalized. Once all three items have been completed, we can usually provide you with service quickly.
Generally, the turnaround time from first contact to a housekeeper at your door takes 2 to 3 days, but can take less time in many instances, and may take more depending on your availability.
Q: Are you going to sell or share any of my customer information?
A: No absolutely not. We would never violate your trust. We clearly recognize that for a service like this, you would want your information kept confidential. We never, ever share the information our clients and potential clients provide.
Q: Okay, but are you going to put me on some sort of mailing list?
A: We do send out occasional emails such as our monthly newsletter for example. Included in that newsletter is info to alert you to our seasonal specials that are coming up. We also will advise you on new ladies that have joined our team in your area as well as other developments as we grow. With that said, you have to sign up for this newsletter via our homepage or you can request to be added to our list by email or phone. If you don't want any emails, we won’t send them to you. You can also remove your name if you change your mind at anytime, just contact us. At this time, we do NOT send out postal mailings through the postal service either but to be clear, we don't rule it out as we grow nor do we rule out other forms of marketing, but we will always get your firm consent to be added to the mailing list first. We understand that many of our clients don't want their significant others, children, neighbors, mail carriers, etc to know about this service and we will always honor your privacy and wishes.
Q: How much does it cost to clean my home?
A: Our housekeeping services are based on an hourly rate; please see our SERVICE/PRICING page for specifics. Prices vary depending on the service requested, attire of the housekeeper, your location and the size of your home. Specialty add-on services are available, and we may adjust your pricing at our discretion based on the condition and size of your home. Do keep in mind that this is a “niche” novelty cleaning service and we are more costly than a standard housekeeping service.
Q: What are your payment terms?
A: We accept debit or credit cards via PayPal. We are also open to bank wire transfers or personal checks. If you prefer personal check or wire transfers, please be aware that your funds will have to clear our bank first before we can schedule an appointment. For details, please inquire if interested. Lastly, for well established clientele only, we will consider cash payments but arrangements will have to be made that are satisfactory for both parties. All sessions are prepaid and are non-refundable unless cancelled at least 48 hours in advance, or in the event that the session has to be cancelled due to a conflict at our company.
Q: How is this going to show up on my credit card statement?
A: Excellent question. We understand the need for discretion so we do have a parent company with a much more benign name hence the credit card or bank statement will always list the transaction with our parent company’s name.
Q: What services are provided? Can I make certain requests?
A: Your housekeeper will clean and entertain. Yes, you can make certain requests but we will refuse any requests that may be considered demeaning, dangerous or illegal. The housekeeper will be happy to mix a drink for you, can make you a sandwich, and in some cases may be comfortable with activities such as dancing for you, but any activities that require touch are not permitted. As far as specific services we provide, there are a variety of cleaning services we provide (see the service/pricing page for more details).
Q: Can you text me pictures of your housekeepers?
A: The only photographs we can show you of our housekeepers are the pictures we will make available by email at this time. We are working on a page for this on our website soon. Before all jobs, we do a client home assessment over the phone to ensure we are providing the best service possible for your needs, afterwards, we can email you pictures of some possible housekeepers you'd like .
Q: Do I get to choose the housekeeper?
A: We do our best to send you a specific housekeeper if you choose, but it will be dependent on services requested, location, and time requested. When we cannot send the specific housekeeper you choose, we will match as closely as possible. It is best to give us your preferences, or you can allow us to match you.
Q: What should I do before a home cleaning service?
A: To make our services more efficient, please pick up clothing, shoes, and other personal and household items prior to our visit.
Q: What time will you arrive?
A: If it is necessary for us to arrive at a specific time, we recommend that you request service at the beginning of the day, between 9am and 10am is best. As we clean homes throughout the day, we often encounter delays in our arrivals to our next location, things such as traffic or the need for additional assistance in a previous home can cause a delay. For service beyond our first job of the day, we provide a window of time for our arrival which you will be made aware of in your confirmation email.
Q: I need to reschedule my housekeeping service. What do I need to do?
A: Please let us know at least 48 hours before your regularly scheduled appointment. In your request, please provide a more convenient cleaning time, and we will do our best to accommodate your scheduling needs. Please be aware that appointments cancelled with less than 48 hours notice are subject to our cancellation fee. This fee is based on what you booked. In your confirmation email, you will be made aware of what your cancellation fee will be.
Q: How many people can be present during the service?
A: We will allow up to six (6) people in the home or office at the time of service, BUT we MUST know how many will be present prior to the appointment. All additional people in the home must undergo the same criminal background check as the main client who contacted us. There will be an extra $15 dollar fee per person for said criminal background check. If we arrive and find people there that have not been pre-approved, we will terminate the session without refund
Q: What should I expect during service?
A: Your housekeeper will arrive at your home or office wearing everyday clothing for discretion purposes. Upon entering your home or office, your housekeeper will take a quick walk through your home or office to make sure everything is safe. She will then call us for her first safety 'check in' then she will change her clothing and get ready for you per your request in the privacy of a bathroom or bedroom. The time the housekeeper takes to prep for you should take 10 minutes or so and won't count towards your purchased time. Your housekeeper has a checklist of standard household cleaning to complete as well as an addendum with any extra services you may have requested. She will be happy to answer any of your questions or you can call us if necessary.
Q: How should I behave during my appointment?
A: This is your time to relax and enjoy some down time in your busy schedule. Special requests related to cleaning that are not demeaning, dangerous, or illegal are permitted. Clients are not permitted to be under the influence of drugs or alcohol. Said violation of this will terminate the appointment and/or your ongoing contract with no refund for prepaid services. Bottom line is this, if you respect your housekeeper, you will have a very memorable experience and will always be a welcomed returning client.
Q: What about safety for all involved?
A: The safety of our staff as well as our clients is our top priority. Both staff and clients undergo criminal background checks. We have a strict policy for any unprofessional or illegal behavior that might occur on behalf of the housekeeper and they are well aware of this policy at the time of hiring onward. While out in the field, our housekeepers will call us upon arrival and departure and will check in with us every 20 minutes during the job. We do have a backup plan should this safety measure not happen. Housekeepers are also encouraged to carry a GPS-enabled personal security device that connects to 911 at the push of a button. Both clients and staff are encouraged to call the office at any time during a job to address any safety concerns. We take concerns of our clients and housekeepers alike very seriously and hence all concerns will be dealt swiftly.
Q: Can I take pictures or video?
A: Under no circumstances are photography or filmography acceptable. Violations will result in immediate termination of the session and/or ongoing contract, with no refund for prepaid services provided.
Q: If there is a problem, what do I do?
A: If there is a problem at the time of service, please call us on the private direct phone number you were given upon your appointment confirmation so we can immediately fix the situation. Any questions or concerns outside of time of service, please contact us at firstname.lastname@example.org.
Q: Is tipping permitted?
A: We welcome and encourage tipping your housekeeper for a job well done. Tips are not shared with NH management, it is for our ladies to keep 100% of so tip as you see fit.